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Ring protect plan gen 1 device now no protect as applied to old broken device that now no plan?
cs-support
ring-protect-plans

Doorbell protect plan deactivated when 1 device plan now what? Bought a years protect for 1 device. I deregistered the broken one but think its linked to this without letting me choose after i added the gen 2 wireless video doorbell. Why has ring protect now gone? Is this a yr protect on old gen1 that wasnt wver used as didnt have any unplugged in barttety isdie so deactivated gen 1 then registered gen2. What happens when this happens as clearly wanted ti choose my device i wanted covering and quit l recent as although needed i didn't want it for the gen 1 and needed it for the gen2 recordings so what happens now? i paid yearly for a unregistered ir plan linkd to a broken device? why and what is the reason and why does this then unregisters my plan please advise ic you can help? I didbt agree to this unless unclear terms ghat are clearly not explicit or apparent in the signup.

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20-07-2023 06:39:12

Responses (2)

  • C

    Hi @Ringpeace. If you need assistance with setting up your Ring Protect plan to cover a new device, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). They can review your account and your Ring Protect plan, as well as make any changes needed. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    21-07-2023 09:34:27

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      20-08-2023 09:34:47

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