Ring protect basic not working

i have tried to go on live chat and keeps closing it self.

i have 1 ring doorbell at my mums property and 2 at my property.

i have just signed up and paid for protect plus for my property and i have already paid a few months back for the basic plan at my mums.

mine is working fine but heres just says you need a plan to use this, we have a plan i paid upfront for it but its not working.

Hi @Antonio369. Thank you for sharing this information. Our team is currently investigating this issue and hope to have it resolved soon. If you’d like to stay updated on our progress, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.

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