I have a doorbell 1st Gen and a Floodlight and since I’ve installed an eero wifi network, both ring devices deconnect from the wifi from time to time. Are ring products incompatible with the eero ones ?
Hi @user45312. Ring devices are compatible with Eero routers. If your devices are falling offline, try rebooting your router by unplugging it for a few seconds and plugging it back in. You can also try rebooting both your Ring devices using the Ring app. Also, double check that both your Ring devices have good signal strength. This Help Center page will give you other steps to try for devices that keep going offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
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