Ring Video Doorbell
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T
ring pro
Good Morning , I have an issue with my Ring Pro doorbell & Transformer . T has been dropping off my network & when I soft or Hard reset it will only stay working for 1-2 minutes, then drops offline. I have also tried rebooting the transformer 3-4 times and again it only works for -2 minutes. I have checked the my Wi-fi , rebooted it various time & it do not seem to have any issues .
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20-08-2020 07:05:01
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Tom_Ring
Hi @TheSmart1. I would first ensure that your transformer is 16VAC and 30VA. Those are the minimum requirements to run a Ring Pro. Second, make sure that your Pro Power Kit is installed on your Chime Kit. Lastly, make sure you have the correct Chime Kit Selection made in the Ring app. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360036047831-Physically-Installing-your-Ring-Video-Doorbell-Pro) has all the right information for the Ring Pro and its specific requirements.If you've ensured that those Ring Pros requirements have been met, but your device is still falling offline, I'd reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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24-08-2020 21:26:29
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