Ring Video Doorbell

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Ring Pro Works intermittently between resets
hardwired-video-doorbell

My Ring Pro stopped working on Halloween. I reset the unit by holding the little button down for 30 seconds. It worked fine for about 15 minutes, then became unresponsive again. Each time I reset it, it works for a while, then stops. Obviously I can't continuously reset the unit. Is this a sign that the unit is dying? Is there another option to fix it that I need to try?

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04-11-2019 20:08:01

Responses (2)

  • B

    Mind stopped working at midnight on Nov 3th, after working for 2 couple of years, hmmm. Wonder if there was a new firmware push that bricked the units?

    0

    07-11-2019 16:59:25

    • M

      Hi, when you push the button on the PRO does it ring and then the Ring light on the unit go out? This indicates a power issue, either with the supply from your transformer, or a failure of the small fixed internal battery/capacitor circuit in the PRO.

      0

      08-11-2019 12:38:49

        B

        I contacted the 1800 tech support line and they are replacing my unit based on its serial number. Tech support agent was awesome.

        1

        08-11-2019 14:15:23

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