Ring Pro won't live stream to Alexa Show

My Alexa Show says “Sorry cameras don’t work on this device” every time I ask it to show me the front door. I thought I was suppose to be able to access my Ring Pro doorbell live video at any time. I have deleted the skill and enabled it again and deleted and added back the device. Any suggestions?

Hi @Teresa57. You should be able to access the Live View on your Alexa Show as long as everything is enabled in the Alexa App. I would recommend reaching out to Alexa’s support directly as it should not be giving you that error message. You can contact Alexa’s support at 1-877-375-9365. I hope this helps! :slight_smile:

Thank you for the phone number and information… It was working a few weeks ago but not now even with everything showing enabled.