I'm not useing doorbell power, I'm using the Ring Plug-in Adapter purchased directly from Ring. That article is for bypassing doorbell power.

You are correct, @phox\_mulder! The power supply you are using (Plug-In Adapter) is a direct connection, and does not require the Pro Power Kit. In that case, let's disregard that bypass article and try another outlet in the home. I recommend also swapping the wires on the terminals on back of the Doorbell Pro. This should not make a difference, but could result in a more secure connection between wire and terminal. Ultimately, if you are using our Plug In Adapter on a recently replaced Doorbell Pro, it should be powering up. After waiting sometime, if the device does not power up and complete a setup in the Ring app, it may require a more in depth look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

After much research, I discovered I needed to let the Ring Pro charge it's internal backup battery(?), so I let it sit for half an hour and was able to complete the setup on the replacement, and it seems to be working great. Thank you for the help though.