I agree that one has nothing to do with the other; that was my point! The tech said that there was a firmware update to the system and that the old kit would no longer work so I must have the new one. THAT is what angers me. He said he could see if he could roll back the firmware update so the old kit would continue to work but couldn’t confirm that the firmware update wouldn’t be pushed again. I paid an electrician the first time and it was working until the firmware update was pushed so now I am forced to pay again. This is unacceptable.
I don’t know why they said anything about a firmware update involving the Ring power kit since there is no firmware to update. But there was a firmware update to doorbells it seems recently. Maybe he thought that caused your doorbell to stop working. Then I could understand trying to roll it back or reinstall the firmware since he could do this on his end. I think he then determined it was not the firmware so the next step would be to check the power.
I’ve been seeing all the posts here since I found this community a few months ago. I have not seen any posts or threads about damaged power kits with the firmware update. There are reports of the sensitivity being much more frequent though since the update.
Ring personnel should be back on here Monday. Maybe they might have some helpful information that I don’t have. I hope everything works out for you though.
And I do understand your frustration. Tech gets me mad quite often when it just stops working. There ends up being a lot of work sometimes to get it running again.