Responses (3)

J

Jimmy

Hi,I have the same issue, was working fine for the last 3 weeks then suddenly no connection to wi-fi,I've done all the checks and resets but still refuses to connect. Hope someone has an answer.Jimmy

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21-10-2019 10:03:27

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S

Safety

I am having the same issue.

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04-01-2020 21:02:21

J

Jzz2

Hi,I called Ring support about my issue and they sent me a new Ring Pro as it appeared mine had an issue. I have to tell you I was impressed by the customer service and learned some new "tricks" if this ever happens again. But they were great in sending me a new one and it connected right away. Give Ring Support a call.

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04-01-2020 23:50:26

B

bdeleeuw

My ring has stopped working after a year of service and I spent the whole day going through all the checks and balances to get it back running again and nothing is working. After reading all responses on here I will call the tech support and I hope this works otherwise I will cancel my subscription and go somewhere else for my services.

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30-03-2020 23:22:13

R

RSFS

As is listed here, my device stopped working. Health check said power was good, but devise was not responsive and Pressing the side, "reset" button did not have any effect. Customer support had me hold the reset button down for 20 seconds and it did not revive the unit. I then did my own trial, and applied the iPhone type reset- By pressing and holding the Side Reset button AND the doorbell button at the same time, for 20 seconds, my Ring Doorbell came back to life! All good.

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04-05-2020 17:28:02

A
abzlady
I have to run set-up every day! Wish there were an answer.
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21-10-2019 17:58:30
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J
Jzz2
I have read all the replies, mine was working great since I set it up then stopped working for a week then after troubleshooting myself and getting frustrated is started working out of the blue, now its been 10 days and nothing I do , utilizing every suggestion on the community and ring. Is Tech support the best bet?what is strange is I also have the motion detector light and camera and have NEVER had any issues.
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23-12-2019 02:05:19
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