Ring Pro shows no voltage?

[Toller]

I installed a Ring Pro doorbell. It took a while but I got it installed and it has been working fine for 30 hours. Settings show voltage of 0.0mv. I don’t understand that. If it has no voltage, then how is it working at all?

The transformer is putting out 19.2v.
The existing mechanical chime is not working; perhaps it is related?

[Marley_Ring]

As long as the power is sufficient to your Doorbell Pro, it should show this in your Device Health section of the Ring app. Here is a checklist I put together containing all of the best steps to cover for optimal power and your Doorbell Pro

Hardwiring Checklist: Video Doorbell Pro

The Video Doorbell Pro, requires voltage from wiring as its primary source of power. When power from wiring is the only method to power a device, it’s crucial to ensure there is an optimal flow of voltage to your Doorbell. It is important to know that a 16v to 24v AC transformer is required for powering the Doorbell Pro, however, your power supply is not the only component in your wiring setup. Below is a list of some common and not so common power-related factors I have come across during diff…

Please also ensure there is not a VPN enabled on your mobile device. I hope this helps!