So this is my 2nd replacement ring pro. Peraon detection often does not work…the infrared lights do not always come on. Just installed the replacement…waited for the update…set up person and package detection…motuon detection but no person detection, no infrared lights. Ok, we tried shutting off the outdoor lights. Aha the infrared comes on, person detection! Turn the lights back on, infrared stays on! Ok a delay somewhere. Walk out onto the porch, no motion detection no person detection.
Hi @Rosenthal.daniel. If your Doorbell Pros Person Detection is not working correctly, try the following steps:
- Readjust your Motion Zones.
-
Motion Sensitivity : Increase it to max since yours is missing motions.
- Verify your Doorbells signal strength, also known as RSSI, is at a good level.
We also have this Community page with other steps to try to optimize your motion detection. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. You can ask to escalate your concern to our advanced technical team to further investigate if this an on going concern.
Hey Justin thanks for the reply…the support team has looked at my settings and everything else and they have replaced my device 2x already…i get motion alerts most of the time, but never a package alert and rarely a person alert, even when standing 2 feet from the device.