Responses (1)

• J

  Justin_Ring

  Hi @Rosenthal.daniel. If your Doorbell Pros Person Detection is not working correctly, try the following steps: - Readjust your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices). * [Motion Sensitivity ](https://support.ring.com/hc/en-us/articles/115005561866-Setting-Up-Motion-Zones-with-your-Video-Doorbell-Pro): Increase it to max since yours is missing motions. * [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Verify your Doorbells [signal strength, also known as RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Community [page](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) with other steps to try to optimize your motion detection. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. You can ask to escalate your concern to our advanced technical team to further investigate if this an on going concern.

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  01-03-2023 05:11:11

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  Reply

  RD

  Rosenthal.daniel

  Hey Justin thanks for the reply....the support team has looked at my settings and everything else and they have replaced my device 2x already...i get motion alerts most of the time, but never a package alert and rarely a person alert, even when standing 2 feet from the device.

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  01-03-2023 05:19:17