Ring Pro People Only turns off

Ring Pro, installed a couple of years ago, subscription for recording, etc active…the People Only Mode motion setting will stay active for anywhere from a few hours to days, then turn itself off. Firmware in the unit shows up to date. Anyone seen this and know a fix?

Hey @mscj2238. Do you mind reaching out to our support team in order to have them look into this further? Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! :slight_smile: