Responses (16)

T
Tom_Ring
Hi @warrior2k. I would first ensure that you've properly installed the Pro Power Kit. This Help Center article [here](https://support.ring.com/hc/en-us/articles/208267686-Installing-the-Ring-Pro-Power-Kit-with-your-Existing-Doorbell) has information on that. Next, make sure that you have the correct Chime Kit selection in the Ring app. This could be found by selecting your Ring Pro, then tap Device Settings > General Settings. I hope this information helps!
0
•
22-12-2020 16:50:40
•
Reply
I
ivanbusquets
I am having the exact same problem with my Ring Doorbell Pro.It worked ok for about 1 month. Then, after a while, the mechanical chime stopped ringing.I've been troubleshooting it for a while and the only thing that seems to fix it is a complete reboot of the doorbell pro (using the side button, underneath the cover). After each reboot, the chime will sound the first time, but never again after that.I have the Pro Power Kit installed and the right kind of chime selected in the Ring app.Anything else I can try?
1
•
18-01-2021 01:18:46
•
Reply
T
Tallaricom
I am also having the same problem. I switched my transformer as many people mentioned that old transformers could not handle the new doorbells. It worked the first time and now the mechanical chime wont sound off. I spent an hour on the phone with tech support who had me go through every detail. They finally concluded that the issue was that it was not a Ring transformer, which I know is bogus. I had an electrician come and take a look and there are no issues from an electrical perspective. The issue appears to be on Ring's end and they won't admit it. I am NOT happy!!
0
•
19-01-2021 21:49:15
•
Reply
I
ivanbusquets
So frustrating!My mechanical chime is a Hampton Bay that shows as being compatible in the Ring website. Transformer is new and well within spec, too.The funny thing is, this worked OK for the first few weeks, but stopped working after a month of installing it. I have not had a chance to troubleshoot it until recently, and I can pretty much replicate that it works ONCE after each reboot, and then it stops working.It would be great it someone from Ring would at least reply to this thread, and either acknowledge the issue or provide further steps to troubleshoot.Help?
0
•
20-01-2021 06:27:22
•
Reply
G

GeneHite

I am also having the same problem. Because my Nutone intercom was not on either the "works" or "doesn't work" list, I did not even try to connect it directly. Instead, I isolated the two systems. The Ring, powered by a 24v transformer, simply drives a relay (24v coil, 57ma hold-in current). The "Pro Power Kit" is connected across the relay coil, as if that were the solenoid on a doorbell. Contacts of the relay emulate a button press for the Nutone system, which uses a separate, 16v transformer. On startup, everything worked exactly one time. Resetting the Ring by holding down the side button for 30 seconds caused it to work exactly one more time. At first, I thought I had a bad unit, so I called in, and was sent a replacement (call it #2), and sent #1 back.Unfortunately, #2 worked exactly the same as #1, so I called Ring Tech Support again. After having to talk for over an hour with a polite young woman on Ring's tech problem line, finally got connected with the Advanced Tech Department, a person named Austin. After much discussion, Austin sent me another replacement unit (#3)--which does exactly the same thing. Called back, spent another hour with another polite young woman, who eventually tried to connect me with Austin, but finally said she would have him call me back. That was more than two days ago. One of the tech service ladies I talked to had me short the two wires going to the Ring doorbell. That, of course, activates the relay, and causes our Nutone doorbell to ring normally. Using an oscilloscope, we can watch the voltage across the Ring device. When the Ring button is pressed, it should momentarily emulate closed contacts, causing the voltage across the Ring device to go very low or zero, thus causing the relay to close, and thereby causing the Nutone to operate. When initially set up (or re-set up, which I have done many times) it works--once. By working, I mean the Nutone rings, and any connected Ring system devices also sound. But the next times the Ring button is pressed, the Nutone does not sound, even though other Ring devices do work normally, telling us that someone is at the door.One person who commented suggested switching the Ring doorbell type to "None", then switching it back to "Mechanical". It worked for him, it did not work for us.Since three separate devices have all worked the same way, this does not sound like a "bad unit" issue. Something is wrong with the software/hardware interface. It is time for Ring to admit the problem, and let us know when it will be fixed.

0

•

21-01-2021 21:23:27

•

Reply

C

CQuinn724

If you have the 'Alexa' app I recommend checking your settings in that. I ended up having to toggle between notifications on and off in that app. I found my mechanical chime worked/did not work based on the setting in the Alexa app. Seems like a software integration issue. I drove myself crazy checking the hardware and wiring (it was all correct). I also checked the Ring app settings and it was right. Good luck.

0

•

22-01-2021 01:04:03