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Ring Pro - mechanical chime ringing on it's own
I saw a few posts on this but the solutions seemed to be centered around digital chimes.Got my Ring Doorbell Pro about 2 weeks ago and it occasionally rings randomly (chimes in the house w/o corresponding notification in the app) and makes an odd loud mechanical buzzing noise from the chime. Other than that it seems to work fine but the random ringing is annoying and the buzzing noise is disconcerting. Any suggestions?
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01-12-2020 22:40:15
Responses (1)
- J
I am having this same issue with a Doorbell Pro 2 that was installed two months ago, Nutone Mechanical Chime (on the list), a Pro Power Kit (properly installed), and a Ring brand transformer with 16V 30VA power output. In the last week, it randomly rings, but doesn't show as a ring in the app. What could be the issue?
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01-10-2023 11:43:04
THi @JonseyFromOH. I would follow up with our support team so they can look into this with you. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-10-2023 14:47:36
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Caitlyn_Ring
Hi @cflavin. First, you'll want to check to make sure the chime kit you have is compatible with the Doorbell Pro. You can check our compatibility list [here](https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List) to ensure it's listed as compatible, as an incompatible chime kit will not work properly with the Doorbell Pro. Additionally, is the Pro Power Kit properly installed as well? You can reference [this](https://support.ring.com/hc/en-us/articles/115005974286-How-to-Install-Pro-Power-Kit-V2-for-Ring-Video-Doorbell-Pro) Help Center Article to make sure that the Pro Power Kit was properly installed, as it is required for the Doorbell Pro to function and if it is not installed, it could cause issues with the chime kit as well.
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02-12-2020 17:33:10
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