Ring Pro - Losing Audio

Hello,

On 3 occasions within the last 12 months (last 2 occasions within a few days) I have lost the audio on my video doorbell pro. Everything works fine apart from the audio, I assume the mic connection permanently drops.

The only fix that I’m aware of is to reset the doorbell which is frustrating as each time I have to unscrew the faceplate and re-install/setup all the personalised features (such as motion zones, motion sensing frequency etc), for me at least a 15-20 minute process.

The doorbell is around 3-4 years old now, however works perfectly when the audio doesn’t drop and I have no issues with my internet connection.

Does anyone have similar issues or can anyone suggest a fix?

Kind regards,
GF

Hi @greenfalco. If there are no issues with your internet, you’ll need to reach out to our support team. Most of the troubleshooting steps we have to offer involve router changes (here). Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.