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greenfalco

Ring Pro - Losing Audio

hardwired-video-doorbell

audio-quality

troubleshooting

Hello, On 3 occasions within the last 12 months (last 2 occasions within a few days) I have lost the audio on my video doorbell pro. Everything works fine apart from the audio, I assume the mic connection permanently drops. The only fix that I’m aware of is to reset the doorbell which is frustrating as each time I have to unscrew the faceplate and re-install/setup all the personalised features (such as motion zones, motion sensing frequency etc), for me at least a 15-20 minute process. The doorbell is around 3-4 years old now, however works perfectly when the audio doesn’t drop and I have no issues with my internet connection. Does anyone have similar issues or can anyone suggest a fix? Kind regards, GF

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24-01-2023 12:45:23

Responses (2)

T
Tom_Ring
Hi @greenfalco. If there are no issues with your internet, you'll need to reach out to our support team. Most of the troubleshooting steps we have to offer involve router changes ([here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router)). Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-01-2023 02:21:28
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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25-02-2023 02:22:00
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