Its wired to an existing regular doorbell chime with Pro Power Pack. Sometimes everything works just fine. Sometimes the actual Ring doorbell will work but the inside chime does not ring. Other times neither the inside chime nor the Ring Pro work when you press the button. All you hear is a small electronic “click” from the Ring Pro’s internal speaker. I notice when that happens that I lose the video feed from the doorbell. However when I check its health in the app everything looks good including the voltage. Any ideas?
Hi @amn70. The behaviors you’re experiencing could be due to a problem with the Doorbell’s wiring. If possible, try checking the wiring to make sure none are fraying or loose anywhere, as this could cause intermittent connection issues. If everything looks good on the wiring end, please give our support team a call at one of the numbers available here. They can take a closer look at your device and account and help make sure everything is hooked up properly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.