Ring Pro freezing when doorbell pressed

I have a Ring doorbell Pro (Gen1).

I have found that when the doorbell button is pressed, the doorbell crashes and requires rebooting via the setup button.

Thisnis a problem when i am away from home making it imposible to see the doorbell on the app as it needs to be physically rebooted.

I am using a mechanical chime and it has worked for nearly 4yrs but started happening in last 1month or 2.

I read others stopped getting the issue after disablig the mechanical chime.

I rely on the mechanical chime. Has there been a firmware update to the device causing this issue?

Hi @Amit87. For this type of concern, it is best to reach out to our support team for further assistance. Give our support team a call at one of the numbers available here.

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