I posted this on the “Ring Pro suddenly more sensitive” thread before realizing that it was marked as solved.
I called Ring support and found out they pushed a new Firmware 2.1 update to my Ring Pro on 2019-11-20 at 00:31. (November 20 at 12:31 AM)
Prior to that push, we were averaging 11 or so “motion alerts” per day.
After that push, it’s been NON-STOP motion alerts. Total of 69 yesterday, or over a 6x increase.
Today looks to be on track for a similar result.
Nothing in my neighborhood has changed. I have not gotten a new router or ISP or any change to the internet connection. The only thing that changed was a Ring Pro Firmware Update, and immediately after that, seeing a six-fold increase in alerts.
There was something in that latest Firmware Update that is causing the Ring Pro to be extremely sensitive (I think even the sun “moving” in the winter sky sets it off or a stray cloud in the horizon) and it’s made the doorbell basically unusable for us.
I am requesting that the Ring Team look into what changes were made in Firmware 2.1 that could be causing this issue (and consider rolling it back if a quick solution cannot be found).
If others are having issues with getting motion alerts every few minutes, I would recommend calling into support and find out:
What Firmware version am I on?
When was that Firmware version pushed?
and seeing if that happened to coincide with the sudden sensitivity of your doorbell.
Please post your results, hoping to get additional data points so it’s not just a survey of 1.