Ring Pro Electronic Bell - Style Selection Chime

I just installed Ring Pro at home… and unfortunately had to make a run to Lowes to get a new transformer. Installed it per the wiring below… bell…transformer…chime, pro power kit…

But with this circuit diagram - one bell - one internal chime… the chime keeps ringing

https://support.ring.com/hc/en-us/articles/360022454432-Wiring-Diagrams-for-Ring-Video-Doorbell-Pro-Setup

I have tried reconfiguring the wires, but it doesnt help. I must be doing something that I shouldnt be or I need to do something different here.

Any experience?

Heelllppp…

Good question @jumpercable ! With having one Doorbell Pro and one chime kit, you will want to use the Pro Power Kit, attaching one wire to the “door” terminal, and the other wire to the “Transformer” terminal on the chime kit.

I recommend also checking our Chime Compatibility list to see if your chime will work as intended with the Pro.

I’m having the exact same problem. I also have the power kit V2 installed. It makes no difference.

I have the following model, which is in fact on the approved compatible list

SS-7581-03

Did you ever find a solution for this?