Ring Pro Doorbell keeps shutting off

I got the Ring Pro and it kept turning off, I thought it might be power so I bought the power cable and hooked it up. It still just shuts off every few days. Then I have to unplug it and plug it back in. What a waste of time and money. I now not only don’t have a front camera, I don’t have a working doorbell every few days.

Sorry to hear about this, @dzmedic2000! When you mentioned the Doorbell Pro shutting off every night, does it just go offline, or are there no lights or response at all from the Doorbell during this time?

Power is a great variable to check, in which the Pro Power Kit is one of many factors to consider. Hooking this up gives us a great start, as well as knowing that the Doorbell Pro does indeed power back up for a few days. I invite you to check out our Hardwiring Checklist for the Doorbell Pro for a list of suggestions for each power related variable to check.

In addition to power, wifi connection is always good to check. Of course, the Ring app Device Health section for your Doorbell Pro will show you if your wifi signal is sufficient. I also recommend connecting to the 2.4 Ghz wifi network, rather than the 5Ghz, if you are not already. Feel free to let us know how this goes! :slight_smile:

I am having a very similar issue, the doorbell (which is only on battery power, not connected to mains), keeps shutting itself off after a few minutes.

The only way to get it to power back on is to connect it to the usb charger. I have charged it to 100% and it lasts a little bit longer but it seems as though as soon as it drops by a percentage in power the whole unit shuts off. When plugged back in it automatically reconnects to the wifi without issue which makes me think it is not a wifi issue and more likely to be an issue with the unit itself.

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Hi @Jseev. For this concern, it would be best to contact our support team and have them take a closer look. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I’m having the same issue as [Jseev]… my Ring Doorbell is battery powered. Is there a solution to this other than waiting in line for a Customer Service call?