‎Ring Pro Doorbell Disconnects Audio and Video when Doorbell button is pressed

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Dave99

Ring Pro Doorbell Disconnects Audio and Video when Doorbell button is pressed

Ring Pro Doorbell Disconnects Audio and Video when Doorbell button is pressed.I can see a video of someone reaching out pressing button and video goes black and shows camera as disconnected. So communication is not availabe. If they don't ring, I can talk to them remotely no problem. Sometimes it takes a few minutes to re-connect, sometimes re-connects right away. Unit is hardwired.Wifi Signal RSSI-57Any ideas?

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15-06-2020 19:15:25

Responses (3)

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ScottParrott

I have the same problem. Over the last few weeks every time my doorbell is pressed my ring goes offline. It sometimes rings inside but there can be a minute before this happens. Power seems fine. Had the unit for 2 years

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21-11-2020 12:27:07

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Scott2021

Did anybody get resolution to this problem? I am now having the same issue.

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26-03-2021 02:15:15

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shmokin1

same here - this also seems related to the issue that recently popped up where you can only ring the doorbell once every 30 seconds

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31-12-2021 03:03:33

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