Responses (71)

J

james1803

I have the same issue. Hope there is a replacement button available.

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21-10-2019 00:58:15

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W

wiz302pa

I have the answer to cracked button issue: I called RING and they told me since the door bell is out of warranty, they will give me a 35% discount on a new unit.Therefore, I can get a new button for $424. :)Such a deal.Alternative: I desided to hang a note on my RING doorbell unit indicating that this cracked doorbell will not be replaced because RING wanted $424 to send me a new one.Have a nice day RING.

3

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27-01-2020 22:05:55

E

Eagle328

Bought mine for $129 on sale.

0

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27-01-2020 22:45:57

M

Monk

cracked button here too!fell off after the one year warranty. called support and got offered a discount to buy a new unit or go kick rocks.HAHAHAnow i have packing tape holding the button to show how great this product is.seems this is a VERY common issuse/flawRING, please man up and address the issue instead of sweeping it under

3

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30-01-2020 22:14:50

M

Monk

@CodeMonkey - Thank you for the quick print and ship! Ordered Thursday, arrived Monday and instralled.IF only RING was this good. :laughing:

1

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05-02-2020 15:15:29

T

TommyVandenborre

Same here , cracked button, ring please recognize this issue as a problem and provide a replacement...

3

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08-02-2020 15:16:54

A

Ag1

My button cracked as well. They told me out of warranty. Seems like poor workmanship to me.

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27-10-2019 02:33:46

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E

espc31

I agree, the most used part is not replaceable? I’ll be looking for the first HomeKit compatible doorbell when ring pro fails and it will when moister gets into that crack.

9

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29-10-2019 00:50:21

W

W_Colorado

I have this issue as well. How do we fix this?

7

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16-11-2019 19:03:16

P

PlumberMike

This is caused from direct sun on older units with no heatsinks, the new RingPro have a heatsink.Mine is cracked in the same place.

3

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17-11-2019 15:48:36

N

Natey

> @Ag1 wrote: > > My button cracked as well. They told me out of warranty. Seems like poor workmanship to me. I Agree. Ring needs to test what happens when people push the doorbell button with their thumb-nail or fingernail instead of their thumb or finger.The damage in the pics does not look like pure heat-induced splitting, but more like pressure-induced splitting caused by possibly a finger-nail on already degrading material.

3

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23-11-2019 16:48:19

P

portal7

I’m wondering why the button isn’t made out of black anodized alloy aluminum or titanium? I guess it costs too much? When I first got my Ring Pro out of the box, I remember thinking to myself, “Why doesn’t a $250 doorbell have a milled brass button?”

4

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17-12-2019 20:50:19

C
CAR
Mine is also cracked. There should be an easy replacement for a plastic cap, but chat says the whole unit needs to be replaced.I'm not sure I want to invest in another one if that's going to happen.
5
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18-11-2019 16:21:38
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S

sjuhawkman

$249 doorbell should last longer than 2 years. Nowhere does it say that the button may not last if exposed to the hot sun. It's a product marketed to be used in the outdoors. This is a design flaw that the company is refusing to address. And they are offering no solution to customers except to buy a new one with $100 discount. All the money in the world and this is how Amazon treats people.

16

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20-11-2019 04:45:52

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J

jeniflower

I have the same crack in my doorbell as well and currently the ring doorbell is not working. It is also only 2 yrs old. My Ring doorbell never gets direct sunlight or excessive heat.

6

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24-11-2019 19:40:28

A

ari

I just discovered that the button on my ring doorbell pro is cracked (it faces late afternoon sun) and it does not connect to wifi anymore. Spending $200 for a product that does not last 18 months is not a wise investment. The 12$ doorbell it replaced lasted 16 years and was still functioning. I am very disappointed and am now questioning the robustness of the ring doorbell pro.

5

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07-12-2019 19:36:22

B

BigFan

The same here. After about 12 months the button has cracked. Ring Support indicates as the unit is out of warranty (October 2018 purchase), so I am out of luck. Not good for their premium doorbell camera model.

3

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12-12-2019 16:07:55

A

ari

Based on another comment in this forum, I called Ring support even though my ring doorbell pro was out of warranty. They were phenomenal in listening to my complaint about the cracked button and non-responsive ring doorbell pro at 17 months. They graciously agreed to exchange my doorbell after a brief discussion and receiving photos of the cracked button.The replacement arrived in a few days, and I installed it right away. The new version included the angle mount with a different screw layout than the after market one I bought with my first ring doorbell pro. The replacement unit itself looked like it had a built-in heat sink on its backside. The screws supplied with the replacement unit to mount it on the angle mount were to thin to properly fit the old after market angle mount. I ended up re-drilling holes and mounting the replacement's angle mount and covering up the old raw plugs as best I could. The rest of the install and setup were as before and worked perfectly. I am very pleased that Ring stood behind their product and replaced my broken ring doorbell pro. I am also hopeful that the replacement ring door bell pro will last a bit longer then the one it replaced based on the visual differences in the two versions.

1

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26-12-2019 18:20:12

B

BigFan

I am glad Ring was responsive for you. Not the case for me. I spent a good 30 minutes with the support representative, providing all the requested infomration, including MAC address and photos. They declined to replace the defective unit repeatedly stating they had no descretion in the matter when the unit is out of warranty. Obviously you found an agent who somehow had discretion.

3

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26-12-2019 18:25:10

M
mcport12
Agreed this is a problem. Installed my new one 13 months ago and the button is cracked. They offered me $100 off another new one but if it only last 13 months would much rather try a competitor first. Thank goodness I found out about this before Black Monday as I was going to purchase multiple security lights/cameras to go with the doorbell. Time for more research for alternatives.
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23-11-2019 21:35:57
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