‎Ring Pro continues to go offline and now won't enter setup mode

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ianbinns

Ring Pro continues to go offline and now won't enter setup mode

hardwired-video-doorbell

I bought and installed the Ring Pro last Wednesday (11/27/19). I noticed it lost wifi connection the next morning. We were heading out of town so I couldn't mess with it too much. I finally got it to work again once we got back to town on Saturday (11/30). It actually just got back on wifi without me doing much. It then lost wifi connection the next day. Then found it again. And...it lost connection a third time sometime between 5:00 pm on 12/02 and the morning of 12/03. It hasn't worked since. Now I can't even get it to enter setup mode. The last reported voltage from 12/02 was 4039 mV.I tried holding down the button on the side for 30 seconds to make it do a factory reset. That didn't work. Now all I see is the top part of the circle is blinking blue. I'm ready to just return this thing and write a terrible review. Any help is greatly appreciated.

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04-12-2019 21:10:28

Responses (1)

LTS

I'm haveing the same issue. Hope someone give us an answer to the problem.

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05-12-2019 05:43:30

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woonhan

I also facing this issue. Blink on blue colour on top then turn off the power of the doorbell. Who can help this

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05-12-2019 07:39:19

alant89

Have you tried a power cycle? I'd recommend turning off the breaker associated with the front doorbell for about 10 mins. Then turn it back on, the device should automatically reconnect. If not, you'll have to take it through a new setup.

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05-12-2019 19:42:06

woonhan

Try switch off from the power switchboard. After 30mins then resume back the power. The ring doorbell can come with blue blink on top of circle light. After few mins then the light turn off. I ya e check from app. The voltage was in good status of 4262 mV. I don’t think was from power source issue.

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06-12-2019 01:35:44

JLee

Same issues. I have power cycled Ring from the breaker switch. Came back once but has intermitently stopped working. I have had my Ring Pro for a couple of years not. Getting really discouraged.

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06-12-2019 02:39:55

jpeeden

Just in the last few weeks, I have started having the same problem. Was there a firmware update that broke something? Every few days I see my doorbell is disconnected from wireless. The only thing that will make it reconnect is to cycle the power. I've had this 2-3 years with little to no issues. Now it's at least weekly that I have to reset the power.I also cannot find where there is any kind of diagnostic log that will allow me to see if the doorbell was having any issues before it disconnected. Were there wifi issues? power issues? something else? When I am connected, power is good and wifi is good.

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06-12-2019 10:51:15

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