Ring Pro connection issues

I'm able to connect and view via "Live View" with no issue from phone and streaming is perfect.However, when I attempt to connect after receiving a notification from movement or press of the doorbell, it either never connects only to received the "Your phone is having trouble connecting to Ring" message or finally connects long after the person has left the area. Signal strength is displayed as good.I've tried many options using different extenders and moving my hub but to no avail.I've also read on some forums this could be an issue with the device itself and that Ring have recalled some Ring Pros as a result.Can you help?