I’m having trouble with the ring Pro Doorbell I bought at home depot on 8/29/2020. I installed the doorbell that day and had zero issues. Yesterday (9/04/2020) I noticed I didn’t receive a notification when a package was dropped off at our front door. Looking into it it looks like the unit is no longer able to connect to our WiFi. No other devices were having issues with internet. Tried restarting the router anyway, it didn’t help. I tried doing the reconnecting to wifi setup but it wanted me to connect to the ring network through my phone but it asked for a password. I tried my router password but that didn’t work. Tried no password also no good. Don’t know what else it could be. I looked up how to do a factory reset but couldn’t find the button everyone was talking about. I then checked the voltages at the transformer and the back of the ring unit and they both read 20 VAC. When I was handling the unit I noticed it was very hot to the touch and I couldn’t hold it for very long. I then noticed today that my ring has reconnected to my router at around 2:30pm. But that only lasted an hour or so. I’m at a lose on what to try next.