Ring Pro - Buzzing / Lag / Black Mark

When viewing the video, we are hearing a loud buzzing, expercing lag when people or any sort of movement happens and also a black mark has now appeared on screen. Also the video goes pixelated and sometimes shows a green screen. Is our Ring doorbell faulty?

I’ve tried numerous suggestions from reading the help articles and nothing has fixed any of the above issues.

Quick video example https://youtu.be/mD1ixUiRaHA you can hear the buzzing, see the lag when the person walks past and see the black mark (which we thought was dirt but doesn’t appear to be after cleaning).

There looks to be a few different concerns here, in which much of them can be related to WiFi interference. Video lag and audio interference can be resolved through optimizing signal strength. Check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. I recommend also connecting to 2.4 Ghz WiFi rather than 5 Ghz, if not already.

As long as you’ve installed the Video Doorbell Pro per the instructions in the installation article, power should be sufficient.

It is likely you’ve tried, but see if wiping the screen or inspecting further might help with the black mark, as that is odd to see. If these concerns persist and you need further assistance, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.