Ring Pro, built in home chimes hum

I have two chimes and when I connected my ring battery pack, whichever chime does not have the capacitor, makes a horrible humming noise. My system is wired as they expected, I got through support about 3 times but they keep making me do the same steps over and over. We all know this happens with a bad battery pack, can you just replace it?

My house was built in 2012 and the transformer is what Ring Requires. I’ve even sent a photo in.

Also I likely need to replace my Water Sensor but it’s impossible to get support.

Hi @Randomhero. I would ensure that your Ring Pro is hardwired as show in the diagram on this Help Center article here. Let me know if this is helpful!

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