Ring Pro 2 will not ring while the cameras active

I have a Ring Pro 2 now when the bell has been pressed once & the cameras been activated. If my guest trys to press the ring button again while the cameras active… The Ring pro will not ring a second time. This hascaused problems when I’ve been out & my phone’s off as my guests have thought that I’ve seen them & deliberately switched off the Ringer on my bell.

Please can you fix this with an update to allow the bell to ring again while the camera is active like with the Ring doorbell 3?

Hi @Master. Ring Doorbells are designed to initiate a recording event when the Doorbell button is pushed. During the the time during the recording event, any button pushes while the camera is recording will not activate and the visitor will have to wait until the event is over to activate the doorbell button again.

As we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!