Ring Video Doorbell
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Ring pro 2 not recording audio
device-settings
troubleshooting
hardwired-battery-video-doorbell
Good morning, Since app update 5.55.0 my ring doorbell pro 2 does not record audio. I have tried all recommended troubleshooting to no avail . Anyone have any suggestions? Thank you
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29-12-2022 12:20:49
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Caitlyn_Ring
Hi @rnemtb2. The audio streaming and recording may be toggled off within the settings for your Doorbell Pro 2. In the Ring app, tap the menu in the top left > Devices > Doorbell Pro 2 > Device Settings > Privacy Settings > ensure that Audio Streaming and Recording is toggled on, otherwise audio will not be captured in your videos. Let me know if that helps.
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29-12-2022 06:44:19
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