Ring Video Doorbell
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Ring Pro 2 motion/recording issues
I just installed the Pro 2 after having my Pro for years. The Pro had image quality issues due to scratches and recorded everything I needed. The Pro 2 has great image quality, I'm getting used to the fish bowl look of the picture, but the main thing I have an issue with is that its not recording obvious movement in the front of my house. I have stripped the Smart Alerts and have Motion Sensitivity to Max, but if I drive away from my house or even back to my house its not catching my car. I have issues in and around my area with mail thieves so I need for the doorbell to record all cars driving by and I live on a cul de sac. Is there a reason its not recording everything? Sometimes it will catch the FedEx and UPS truck but not USPS and most cars and people. Is it just the Pro 2?
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30-09-2021 01:20:51
Responses (2)
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Hi @kornieme. How high is this Doorbell Pro 2 mounted? Is there steps or a incline leading up to the door? Proper positioning of the doorbell is crucial to optimal motion detection. This Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) has some great information on placement for your Ring Doorbell. Additionally, if you want to share a video or a screenshot of your cameras view, the Community might be able to offer some suggestions to help with the motion detection!
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01-11-2021 18:35:14
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KI already got help with support, had to replace the Ring Pro 2 back with a new Ring Pro. If you are a distance away from the street **Pro 2 will NOT pick up motion**. I needed everything on my street to be picked up, especially since my mailbox it at the street and we are having issues with people stealing mail. Ring Pro works with distance just don't have the fishbowl view of my porch but I do see all motion on my street.
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30-12-2021 15:01:17
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kornieme
Replacement Pro 2 still missed motion from the road and from my driveway. It appears it cannot handle far distances, only motion that is about 10 feet away. I had to exchange it with a new Ring Pro. My old one had scratches on the glass and the doorbell button was in rough shape.
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27-10-2021 23:03:33
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