I have had my Ring Pro 2 installed now for about a week. It was working fine and now suddenly it will not record sound from outside. If someone comes to the door, they can hear me but I cannot hear them. Recorded videos do not have sound either. Going to send this back and get a Eufy.
Exactly same thing, what should I do to fix or do I return it
Same here, it’s like the microphone is dead on the Ring Pro 2 and you can’t hear anyone at the door. Also the audio from the doorbell side is missing from when you playback the footage.
I’ve also noticed there is a delay and you hear what you’ve said repeated back to yourself too.
Check if audio recording has been disabled. In the ring app go to devices, select the doorbell, go to device settings then privacy. There is a toggle switch in there to turn audio recording on or off.
Exact same problem as all those listed above. I have the product for only a few days.
Did you check your privacy settings to see if audio had been disabled.
Privacy settings are correct
See a few posts like this. Looks like it could be another bug in the Pro 2 to go along with the dim LED issue.
Hard reset of the device.
Hopefully this will last.
Hopefully that’s it sorted. Still could be a firmware issue as it shouldn’t need a hard reset to resolve. Shouldn’t have happened in the first place.
I’m having the same issue. Nothing I’ve done has been successful. I even upgraded to the transformer that Ring sells. I’m ready to throw this out the window!!
Did you check your privacy settings?