Ring Pro: 1st push causes partial ring, 2nd push causes white light to circle, 3rd push rings device

As stated in subject, our Ring Pro does the following: 1st push causes partial ring of device (not the doorbell inside) after which I wait a bit; 2nd push (after a pause) causes white light to circle, which then disappears; only after the 3rd push, does the Ring Pro device chime and cause the inside bell to ring. Shouldn’t it ring after the first push? This happens every time someone comes to the door. Took a video of issue, but this posting area won’t allow for upload of mp4. Pictures posted don’t really tell the story. Any help to resolve this issue would be greatly appreciated. Thank you in advance.

Hi @librachrm. To clarify, does the Doorbell Pro itself not ring the first time it is pressed? It should ring the first time it is pressed, and the internal chime should ring a few seconds after that as well. If you have a video of what’s happening, I can gladly take a look. When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. :slight_smile: