Does the extended warranty for Ring Plus plan cover doorbells that don’t detect people and other movement? Customer service hung up on me twice.
Hi @user765317574. Motion detection issues are typically resolved by taking some time to adjust the settings and even the placement or angle of your Doorbell. I’d always suggest reviewing your Motion Zones first to ensure they cover the common pathways that visitors take. If you have a battery powered Doorbell, you’ll also have access to a Motion Frequency setting to help optimize your motion detection.
The placement and angle of your Doorbell will also impact its motion detection, which you can learn more about in this guide. Lastly, check whether you have Smart Alerts enabled or not if you have a Ring Protect plan. This feature works great for some neighbors, while others find that they prefer to have Smart Alerts turned off.
Fore more in-depth assistance with your Doorbell’s motion detection and settings, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Our support team can also be reached on Facebook or Twitter @Ring by sending a private message.
All of these things have been verified as already have been turned on by customer service prior to me being hung up on. It’s good to know I pay for a “protection” plan that is as helpful as the cameras.
I am sorry to hear that you were having issues with being hung up on twice by Ring Support. I’ve had good experiences with the implementation of the Plus extended warranty so far. Last year, they replaced my Video Doorbell when I called in about diminishing ability to detect motion and other issues. I was polite (not saying you weren’t) but persistent about stating my case and request. I certainly hope that Ring management isn’t instructing Ring Support to be less accomodating…
Perhaps try one more time? Third times a charm? As with most Customer Service calls, it can sometimes depend on who answers the call.
Editing to add as this happened last year, my re-collection was intially fuzzy on what transpired. However, I had to call Ring Support as least twice because initially they would not replace. One of the issues with the video doorbell 2 was that I was not able to answer any doorbell ring from the app. And the Live View would not work either. So, I would have to yell through the door if I was home because I did not want to open the door, rendering the video doorbell completely useless…