Ring Alarm

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Ring Plans - Leaving me out in the cold with a catch 22 - Can anyone give advice?
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professional-monitoring

I hope someone can help me here. I was an early Ring adopter and packed my whole house with ring devices. I have about 6 cameras, the doorbell, and the alarm. I am such an older adopter that I have a "Ring Standard Plan." I looked today and it seems now I do not have the services I once had. When I check the dashboard I no longer get the 24/7 monitoring, the cellular backup, and the protection plan. When I go to the website, they have four plans. The higher tear are the pro and plus plans for the alarm that includes the warranty for the hardware but only the top tear includes monitoring now. My "Ring Standard Plan" is no where to be seen, but I do pay 100 per month which gets me into the plus category. But for what I am paying, if I am in the plus plan I should be getting everything but the cellular backup and the monitoring. So I naturally call in and I am told that I can definately upgrade. I am willing to do that to keep my extended warranty and protection plans. After a long hold I was told I would have to cancel my current plan and start the pro plan. If I do that I will loose all protection on my current hardware since they cannot simply upgrade me. Since all of my hardware is over a year old I do not qualify to get my cams and ring hardware covered on the new plan. I have had the alarm and the protection plan for 5 years and take care of my hardware, and basically asking them to take my money for an upgrade. This seems like a catch 22 to get us old adopters off the extended warranty. I have to admit I am pretty upset that I have been a loyal user of ring and now I am caught in a catch 22. I lost the functionality of my alarm system without even being notified as it is no longer being monitored, and in order to upgrade to get my alarm system monitored again I will loose my extended warranty coverage. I am really upset about this. Anyone know what I can do? The people on the phone stated there was absolutely nothing they could do. I heavily invested in ring with 6 cams, door bell, pathlights, alarm etc.

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13-05-2022 02:02:32

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