Ring Video Doorbell
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U
Ring picks up other people’s motion but not me
battery-video-doorbell
troubleshooting
cs-support
It’s like I’m a ghost to the ring, it picks up the slightest motion and records and records when other people walk to the door, but every time I walk to the door or walk by it, etc IT DOESNT PICK UP MOTION. Like it doesn’t record, doesn’t say motion detected when I would even walk right up to it, what is this
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16-08-2023 01:13:14
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Justin_Ring
Hi @user54970. Try the following steps to help with your concern: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Increase your [Motion Sensitivity](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices). - If your Doorbell is battery-operated, change your [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to Frequent. - Verify you have [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alerts-for-People-and-Other-Motions) enabled with Person activated for recording and alerts. We also have this Community [post](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) on how to optimize your motion detection for your Doorbell. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.
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17-08-2023 04:26:39
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