Ring picks up other people’s motion but not me

[user54970]

It’s like I’m a ghost to the ring, it picks up the slightest motion and records and records when other people walk to the door, but every time I walk to the door or walk by it, etc IT DOESNT PICK UP MOTION. Like it doesn’t record, doesn’t say motion detected when I would even walk right up to it, what is this

[Justin_Ring]

Hi @user54970. Try the following steps to help with your concern:

• Reboot your Doorbell using the Ring app.

• Increase your Motion Sensitivity.

• If your Doorbell is battery-operated, change your Motion Frequency to Frequent.

• Verify you have Smart Alerts enabled with Person activated for recording and alerts.

We also have this Community post on how to optimize your motion detection for your Doorbell. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.