Ring Peephole Camera - no notifications if motion detected

Hi, I’ve been having an issue where my doorbell doesn’t notify me that someone has pressed the doorbell.

At first I thought they hadn’t pressed the doorbell, however after reviewing the motion footage I can see them press it, and hear the sound of the outdoor part ringing, but no notifcation will show for the doorbell press in the app or alert any of the alexa devices.

It’s annoying because we’re in an area with high footfall, so I don’t check everytime that I get a motion notification, meaning I’ve now missed some deliveries as a result of this.

I’ve turned motion detection off for now to see if this resolves the issue, and so far it seems to have, but I don’t find this to be an acceptable solution since this is one of the reasons that I bought this product.

I’ve also reset the doorbell and set it up again, but that had little effect.

My doorbell battery is currently at 87%, and the Wi-Fi signal strength is at -52dBm.

I did see another forum post that suggested that this was a deliberate design, but surely it can’t be? If it is then I will have no choice but to return the doorbell and go for a more expensive product from a competitor.

Hi @Jordan_1. When the Doorbell is pressed right after detecting motion, typically a linked Chime or Chime Pro will only play an alert for the motion as it cannot play the alert for the Doorbell press as well. However, you should always receive both notifications on your phone via the Ring App. Try uninstalling your Ring App, restarting your phone, and reinstalling the Ring App. Once that’s done, test this out by walking up to your Doorbell to trigger a motion event and then pressing the button to trigger a ring. You should receive both push notifications on your phone.

If you don’t, please follow up with our support team so they can take a closer look to see what the notifications aren’t coming through properly. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: