Ring Peephole Camera Black Screen

So, this is my 2nd Peephole camera. The other one works fine, but when I installed this 1, all I get is a black screen. What’s weird is that during setup, the ring light never spun, yet the chime pro recognized the device. All I see is a black screen. Please advise.

Hi @brandykingdomchic. I’d recommend reaching out to our support team since this is the second device you’ve had and it’s still not working properly. They’ll be able to take a deeper look and offer more in-depth troubleshooting assistance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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