Ring Video Doorbell
Ring Peephole Cam Low Visitor/Mic Volume
I just bought a new Peephole Cam and can barely hear anything my visitor is saying. It's not a permissions problem because the audio does come through, but it's very, very soft in contrast to my voice over the speaker, which my visitor can hear clearly. Same thing happens on my Android phone and my wife's iPhone. When I go to history and play back the recording, the volume difference between the 2 people speaking is very obvious. Is this a hardware defect?
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09-08-2020 09:51:51
Responses (2)
- D
Same audio issue. Judging by all the customer issues with low/no outside audio, this is a product defect. Reviews from unsatisfied customers will inevitably hurt sales. Of course that doesn't help those who already purchased the device unless it leads to a correction or replacement.
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17-10-2020 04:07:33
CHey neighbors! If this concern persists after trying the suggestions that Marley made, it would be best for you to contact our support team directly so they can take a deeper look at your device and account. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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20-10-2020 04:53:55
L6 days in and I’m experiencing the same issue. Visitors sound inaudibly quiet and muffled, to the point I can’t distinguish a word they’re saying. My voice on the other hand is loud and crystal clear. Excellent WiFi signal and video quality and no other issues. SO WHY IS THIS HAPPENING???? Very frustrating and makes the main features of this item pointless. SOLUTIONS???
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26-10-2020 08:02:48
HInstalled it on my front door over the weekend and found the same issue. The voice for the person outside is very faint I can hardly hear it but my voice on the other had is clear. It's like the mic outside is obstructed or needed amplifying. Tried to review the recording on multiple devices and its the same - very low - inaudiable for the outside person. Did the device reset and check the flex ribbon cable - unluplugged/plugged it back - still the same and no improvement. Hope they can fix this as it defeats the 2 way communication feature!
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27-10-2020 06:48:11
LI've been trying to see if this has been discussed anywhere else and if there have been any solutions - it seems this problem was first posted here in early August. Is this a new issue or an ongoing one? When was this problem first identified? Perhaps it could be a faulty batch... If so, perhaps Ring could identify the faulty batch with our serial numbers and we could then return our exchange our items. Has anyone found a solution? What _was_ it? Could a software update fix the issue? What **_is_** the issue??? So many questions and '_literally_' no way to get a cogent response from anyone at Ring... Hmmm... the investigation continues...
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27-10-2020 07:57:03
- M
SOLVED!! The mic is dirty. Take battery out, spray a copious amount of terminal cleaner or contact cleaner (for electronics) into the hole at the top right of the doorbell (viewed from outside). It will probably make some crackly popping noises. Wait a while for term cleaner to evaporate. Put battery in. Done 
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13-10-2022 03:03:51
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Bob318
Kind of wishing I saw this post before I installed the Ring peephole. Same problem, I can barely hear the person at the door. If the person knocks on the door (current state: video is running, person talking, they can hear me, I can seem them, but can barely hear them)... the door knock volume is quite clear on my iOS device. So, now im thinking that the mic is either placed in a strange spot behind the device, it has something to do with the knock detection, or the mic is poorly placed on the device. I have not found the little hole where the mic is (yet), but I'll be looking for that. Key fact, the Ring mic is selectively picking up and transmitting sound and video to my handheld, just not the sound that I actually need to hear.
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16-10-2020 10:31:31
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