I bought a ring peephole camera a month ago. When I set it up, I wasn’t getting notifications from the device to my phone. when I called customer support, they said it was defective, and I had amazon send me a new one. when the new camera came, I had the amse problem. I called customer support again, and I was again told the device was defective.
The third device has been here for a week, and I’m still not getting notifications from it. The camera is showing as online, but that’s all it does. When I called customer service last week, they made me go through the same troubleshooting steps from the two times before. I was told that the request needed to be escellated to level II, and someone would call me back within 24 hours. Nobody has called me back.
I have two questions. how can I fix the camera? Also, is Ring customer support always this lousy? If so, It’s probably not worth having the product at all.