Ring Peephole Cam Doesn't Send notifications

hello,I bought a ring peephole camera a month ago. When I set it up, I wasn't getting notifications from the device to my phone. when I called customer support, they said it was defective, and I had amazon send me a new one. when the new camera came, I had the amse problem. I called customer support again, and I was again told the device was defective.The third device has been here for a week, and I'm still not getting notifications from it. The camera is showing as online, but that's all it does. When I called customer service last week, they made me go through the same troubleshooting steps from the two times before. I was told that the request needed to be escellated to level II, and someone would call me back within 24 hours. Nobody has called me back.I have two questions. how can I fix the camera? Also, is Ring customer support always this lousy? If so, It's probably not worth having the product at all.