Ring peephole and Alexa echo show 5 do not work two way communication

I have been able to connect my camera peephole ring with my Alexa echo show 5, when I do the two way communications, I can only unmute and speak to the person outside my door, but I can’t hear what they say.

Hi @Jzeppenfeldt ! Can you please try these steps below ?

Troubleshooting Tip #1:

  • Delete devices from Alexa App, then re-discover devices. Try again.

Troubleshooting Tip #2:

  • Unlink/relink skill. Try again.

Troubleshooting Tip #3:

  • Confirm that 2-way talk works on Ring app. If it doesn’t work on Ring app, the problem is not related to Alexa.

Troubleshooting Tip #4:

  • Ensure the proper voice command is being used (ie: “Alexa, talk to Front Door”).

Let me know if that works!