Responses (4)

U

user12474

My ring cameras and doorbell have been offline now for 3 days. This is a weekly thing. Why do I pay so much for service and all this equipment for it not to work? My WiFi is working great. Have the fastest internet available. And still. Help !!!!

0

•

25-05-2022 00:07:25

•

Reply

C

Caitlyn_Ring

HI @user12474. There could be various different reasons why your Ring devices are offline and not reconnecting to your wifi network. I'd recommend checking the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) for each of your Ring devices to see if this is

0

•

25-05-2022 19:50:48

U
user12474
I’am having the same issue. More offline then connected. The RSSI is always in the green but is always offline. I reset cams and they work for a day or two and back offline. I already have the fastest internet and checked download and upload speed along with ping and we’ll above range. Why does this always happen? Why am I paying for a years worth of service and my cameras never work? What is the point of paying a yearly fee to look at video if the cams won’t connect. Please help anyone
0
•
04-06-2022 05:00:19
•
Reply
U

user12474

Also I already use the ring chime pro and it still happens. Don’t lose internet or connectivity anywhere else in house on TVs. Laptops. Cell phones. Just ring cameras. Which is weird. I think it’s on your end that this always happens

0

•

04-06-2022 05:05:15

•

Reply

I

InsiderMINI

I posted this on another thread yesterday: https://community.ring.com/t/ring-doorbell-shows-offline-but-still-records-video-and-sends-alerts/79459/3 and as you indicate, it only affects Ring. I’m highlighting it here in the hope that Ring read and understand it’s not just Wi-Fi so it’s not particula

0

•

04-06-2022 13:55:19

T
Tom_Ring
Hey neighbors. Often times, when a device is showing "Offline" but is recording and has a good RSSI, there is an issue with network settings. There may be a firewall or other security settings that is causing the issue. A good way to test this is to connect your device to a WiFi hotspot and then look at how it reflects in the Ring app. Let me know if this is the case for you!
0
•
06-06-2022 23:34:37
•
Reply