Ring offline won’t connect

My ring doorbell camera keeps saying it’s offline and isn’t able to connect. Just shows the wifi icon in red and slash through it. My boyfriend and I both updated our apps and the system hasn’t worked the same since. We have been having issues with our neighbors taking our mail and packages so we really need our doorbell camera to work right now.

Sorry to hear about this, @lbarth3! Whenever a Ring device offline, the best first step is to attempt a live view to see if it will connect. This will confirm that it is offline and not attempting to connect. Next, please check power variables such as battery charge for battery-powered devices, and wiring for externally powered Ring devices.

Once you’ve confirmed your wifi and power resources are sufficient, please bring the Video Doorbell inside near your router. Next, please reconnect your Ring device by following the steps in this help center article. Feel free to let us know how this goes! :slight_smile: