Ring Video Doorbell
Ring offline, No Wifi changes
Hello, My Ring stopped capturing from 09/14 and no notification on why it stopped. I see it show offline, but wifi works and no changes to wifi. I tried restarting and recharging, but couldnt get it worked. I tried reset by clicking the orange button on the back of the device. I didnt see the white spinning, How to fix this issue? Tried to reach phone and chat, no response. Appreciate any inputs on this issue.
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04-10-2023 06:53:18
Responses (4)
- J
Open the app and touch the top left 3 lines and go to devices. Delete the proper device. If you have to, delete the front door and start over installing the device.
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04-10-2023 07:05:14
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- C
Hi @jgilliam1955, thank you for sharing the troubleshooting steps that worked for you! Your answer may be helpful for other neighbors. Hi @arul5681. Try completely removing the Ring Doorbell from your Ring app. Then fully charge it using the provided charging cable, which takes about 6-8 hours. Attempt to factory reset the Doorbell by holding down the setup button for at least 20 seconds. Once that's complete, walk through a new setup in the Ring app using the steps under Set Up a Device. If your Doorbell is not responding to your reset attempts after fully charging it, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-10-2023 09:57:31
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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04-11-2023 09:57:54
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jgilliam1955
This happened to me with my new ring doorbell. I could run setup, and it would say successful wifi setup. Then it would show off line but it still rang. I had accidentally put in two front door doorbells. I had to go in the app and delete the device. Now it is working great.
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04-10-2023 06:59:38
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