Responses (2)

M
Marty21
There seems to be an issue following latest app update (that brought rich notifications feature) that means push notifications are unreliable currently, I receive about 10% of mine which means missing motion and rings of doorbell and finding them only when I open app later. Worked fine before this app update. This could be related to what you're experiencing.
0
•
07-11-2020 10:30:33
•
Reply
C

Caitlyn_Ring

Hi @pekaboo2b. Do you have an Android or an iOS device? A great first step for resolving notification concerns is to uninstall the Ring App, restart your phone, and reinstall the Ring App. If that doesn't take care of it, you can find more troubleshooting steps for iOS devices [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) and Android devices [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). I hope this information helps you out! :)

0

•

09-11-2020 23:47:40

•

Reply

P

Puk

I have the same problem with 2 phones (Andriod) since a few weeks.Last week I changed from Ring 2 to Ring 3, but the same issue: No notifications on both phones and every now and then the chimes alert me when someone pushes the doorbell button but no recording either.Re-installed the app several times, reinstalled doorbell. Wifi is perfect (RSSI-37) via Chime Pro (RSSI -47) I did not change settings for notifications in Ring app or phones, notifications just stopped.

0

•

10-11-2020 10:00:05