Responses (2)

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  Chelsea_Ring

  Hi @jdechong. Could you try removing the Ring app from your phone, rebooting your phone and then reinstall the Ring app? From there, sign back in and allow notifications to ensure they are still coming in. Feel free to ding your Doorbell to make sure the notification comes through!

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  04-05-2020 06:54:57

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  jdechong

  Hi Chelsea, to be honest I'm finding it hard to screen record as I'm not sure what I can show you. I don't log out of my app. I simply just close it. The notification only comes through when I open my app and then it will continue to come through for a short while and then it stops. I know there were meant to be notifications as my partner's notification comes through.

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  14-05-2020 04:39:47

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  Chelsea_Ring

  @jdechong What kind of Android phone do you have and what OS software is it running?

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  14-05-2020 06:08:27

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  jdechong

  Hi Chelsea, My phone is a Huawei p30 pro and the software is Android version 10

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  14-05-2020 06:32:10

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  Chelsea_Ring

  @jdechong Thank you for that information! That actually clears up what I was thinking was going on. From the way that you described the conern, it seemed like the phone was killing your background apps, which can eliminate notifications from coming through until your phone is open. Most phones will allow apps to run in the background, but this can kill the battery. After doing some research online, I found that the Huawei model phones were developed to help make your battery last - but at a cost. The technology on the phone, especially when the phone has Harmony OS (most Huawei phones have this), is designed to actively kill your background apps from running in the background. It seems many people with the Huawei phone have had issues with notifications coming through, not only for the Ring app. [Forbes even made an article](https://www.forbes.com/sites/bensin/2016/07/04/push-notifications-not-coming-through-to-your-huawei-phone-heres-how-to-fix-it/#3f1b9aba1ccc) on troubleshooting for this phone! Since the phone has this intense level of battery management, the phone will cause apps not to deliver notifications when they are running in the background and there seem to be a few articles on the web that I have found that support this. My apologizes that I am unable to help further, but I recommend checking out that Forbes article and maybe reaching out to your phone's provider specifically for more advanced help on this concern. :)

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  14-05-2020 07:17:04

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  jdechong

  Hi Chelsea, Thank you, I have fixed it now so it now works all the time.

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  15-05-2020 09:59:45

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  Caitlyn_Ring

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  21-11-2022 05:03:35

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