Ring Video Doorbell
Ring Notifications outside motion zone
For the past two weeks, my Ring notifications not working properly! I have my motion zone set, however, I am only receiving notifications for movement OUTSIDE of my zone and am NOT getting any notifications when for anything is INSIDE my zone. My zone is my front porch only. I am getting notifications for cars driving down the street, motion on the sidewalk. Basically everything outside of my zone is setting off an alert. But I am having packages delivered, people on my porch within my motion zone and NOTHING! No alert! I have tried everything short of uninstalling and reinstalling the system but I am at my wits end. Any suggestions would be appreciated!!
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13-12-2023 08:55:43
Responses (1)
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Tom_Ring
Hi @BHart2931. Let’s start with the specific model doorbell you have. This can help us dial in your settings. I would also suggest reviewing this article here to assist you with optimizing your motion detection. If possible, please share a screenshot of your doorbells view so we can assist you in making any changes to your motion zones.
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15-12-2023 07:53:22
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