Ring not connecting

strong textMy RING Doorbell Pro worked fantastic for 3 days, then disconnected it self. Now I’ve done everything the RING website suggests and it won’t connect??? What’s up RING?? Can anyone help?? (FYI, I’m am an IT professonal by trade so my house has the best and fastest net available in my area).

Hi there @Professor_Tim. If you have already run through basic troubleshooting steps such as resetting the Doorbell and rebooting your router to no avail, I’d suggest reaching out to our support team directly for further assistance. They can pull up your account and device in order to take a closer look. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.