Ring not connecting to internet

Hi all - my Ring worked well at first, then intermittently and now not at all. I can’t get it to connect to wifi or a chime. What can I do to troubleshoot? The function in the app is no help. No resolution.

I have the same problem

Ring won’t tell you this.

Hi neighbors. If your Doorbell is not reconnecting to your wifi, try the following steps:

  • Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds.

  • Reboot your router by unplugging it for a few seconds and plugging it back in.

  • Try your setup using a different phone or tablet.

  • If possible, bring your Doorbell into the same room as the router.

We also have this Help Center page with other steps to try. If you have tried these steps and your Doorbell will still not reconnect to your wifi, give our support team a call for further assistance.