Ring not charging

My ring doorbell has recently stopped charging, even though it was hardwired. After changing, the AC adapter still does not charge all the voltage is correct. After speaking with customer support I was advised that they have disabled the hardwired function on my app as it is a first generation. I was then told I needed to buy a new unit. My current unit works perfectly fine dirty tactics, by Ring

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Hi @Philf. I can’t speak to what our support team said, but the Ring Video Doorbell is compatible with the Plug-In Adapter. I’d suggest fully charging your Doorbell with the provided charging cable, then performing a reboot in the Ring app using the reboot option on the Device Health page. Reconnect the Doorbell with the Plug-In Adapter and monitor it from there.

If this issue persists, follow up with our support team to explore all applicable troubleshooting options. The issue could be related to the battery itself if it is not holding a charge at all. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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