Ring Network Unavailable, cannot connect

Products Video Doorbells
1

A ring Network comes up, however, when we try to connect we get the error " Unable to join “Ring-d644c6” The network is temporarily unavailable. Try again later.

We have an active network connection so this makes no sense.

Do e have t use RING network to set up, or how do we use our own WIFI?

2

Hi @OlasdePazMexico. Your Ring device creates a temporary ‘network’ that you will use as an access point only during the setup process. This step happens before you connect your Ring device to your home wifi network. After you connect to your home wifi network, you will no longer be connected to the temporary access point.

There are several troubleshooting steps you can try if you’re having issues connecting to the temporary network from your Ring device:

  • On an Apple/iOS device, reboot by shutting down the device and powering it back on.
  • On Android, adjust the Smart Network Switch.
  • Make sure your battery is fully charged if you’ve attempted setup multiple times during a first time set up. Batteries are not shipped with 100% charge due to legal regulations and may have drained during your previous attempts.
  • Try setting up your Ring device using a different mobile device, if you have access to one (i.e. another mobile phone or tablet).

If these steps don’t work and you’re still unable to complete the setup process with your Doorbell, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.