Ring Video Doorbell
BobA
Ring Motion Alerts Off still pings Alexa
I have the Video Doorbell 2 and also use Amazon's Echo (Alexa) in the house. I have a schedule set to stop motion alerts early in the morning because I go out running and I don't want everyone in the house to be alerted by their phone apps waking them up. Setting the schedule for motion alerts OFF stops the alerts from going to the phone app; however, Alexa still reports "Motion detected at the front door." Turning off motion alerts should also stop Alexa from making that announcement and waking eveyone up during the scheduled off time. Bob
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02-09-2019 09:52:25
Responses (29)
- J
I think you are missing the issue. Yes we can manually turn off motion on Ring and Alexa. That is NOT what we are asking for. When we set Ring with a scheduled time to NOT detect motion, we expect the communications with Alexa to do the same thing. Ring is scheduled to NOT announce motion yet we still have Alexa devices announcing any motions at the door. The Ring software should not be pinging other devices that there is motion if we've scheduled it off. No, to manually do this every time is not a solution. If Ring has this auto/schedule feature in the software it should work. It is very important to many of us and really devalues Ring and Alexa.
•4
24-01-2022 10:23:18
- M
Hey @BobA ! Other neighbors have shared success with this by using Alexa's "Do not disturb" feature or routine. Just as motion notification preferences don't carry over to shared users automatically, they will not with Alexa either. I'll be happy to share this with the team as a valued feature request! :)
•10
03-09-2019 08:23:43
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BHi @Marley\_Ring, Going to each of my Alexa devices and setting up a "Do Not Disturb" would work, but that's a bit of a pain every time I want to turn off notifications from Ring such as when workers are at the house and people are coming and going, etc. I think updating Ring so when a person turns off notifications (either manually or by setting up a schedule) and having it turn off all notifications, including those going to Alexa, would be a nice addition to the product. Thanks for your reply and info! Bob
•9
04-09-2019 08:15:30
- N
I only have 1 Echo Dot. There is a setting in the Amazon Alexa app: Alexa, Devices, All Devices, Front Door, Motion Detect, OFF. You can also do Enabled, OFF. If there were multiple Echo devices in my household, I might still want to be notified even if somebody else wanted theirs turned off. But I can see how there may need to be an option to turn it all off.
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04-09-2019 03:47:19
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RThanks for the solution. I also have a single dot interfaced with a ring video doorbell pro.
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20-10-2019 06:14:16
DI have the same issue to my Android phone, even not with Alexa. Why do I have to do the extra thing other than "Motion Alerts" to OFF to actual off for motion detection notification?
•1
18-12-2019 01:02:24
BAgreed... They made it clunky. Turning off notifications in the main Ring App should turn off "ALL" notifications.
•5
18-12-2019 01:08:52
DThanks, you mean if I turn off all and turn on "Ring Alerts" only then it will work? How can I turn off all?
•0
18-12-2019 01:48:03
DAlso, "Motion Alerts" OFF means the doorbell detection still runs but just doesn't notify? I'm using the battery so I don't want to make it run if not needed. So I'm wondering if that function means actual detection disabling or still detecting but not sending notification.
•1
18-12-2019 01:53:53
- B
i agree. Its frustrating. I cant turn off the Alexa notifications unless I remove the app. I like the notifications but want the option to disable or turn off or to put on a schedule or mute. I turned off the notifications and it doesnt stop them on the Echo.
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04-07-2020 09:28:15
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- S
Setting "Do Not Disturb" is totally inadequate as it disables ALL notifications. RING is the slowest company I have ever encountered at evolving their software and listening to customer suggestions.
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17-08-2020 03:42:29
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BAnd if you have newer android phones, many of us still have to use rapid ring to get live view. The main android app still does not work. Stopped working after an update months ago.... BJBBJB
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20-08-2020 08:16:55
EI have both apps on multiple Android phones. Pixels and others all running Android 10. I have no issues with either app. So it's not all androids. Maybe it with the brand you're using...
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20-08-2020 08:20:06
BThat is great for your pixels. It specifically does not work on Note10 plus Android 10 2.1 or note 9 OS. Just a side comment and off topic for this thread. Not starting the usual Galaxy vs. Pixel debate, it just should work on all, especially newer devices. It is clearly a known issue as I was directed to use rapid ring.... 2 factor authentication just to post on a forum is exhausting:) BJBBJB
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20-08-2020 08:28:24
ZI too came here looking for a solution to this problem... looks like I'm going with post it notes.
•2
04-09-2020 07:01:02
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Community Resources
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Marley_Ring
At Ring, we are always working to improve on and add to features and devices. For this reason, you’ll notice there are many options in the Ring app to choose from. When looking to prevent motion alerts for a specified time frame, motion scheduling or motion snooze are great options. There is also a motion alerts toggle on the Ring device page in your Ring app, that can be toggled off/ on when desired. For neighbors with multiple Ring devices, Modes might be a great option as it can control many devices at once. The options above are specific to the Ring app. Any Alexa enabled devices in your home should be controlled via the Alexa app. We often see neighbors share their DIY solutions throughout the Community, so feel free to browse for more tips or even solutions shared by others. I recommend also checking the Amazon Alexa website for any support articles or forum posts related to this. As we always value our neighbors’ feedback, feel free to add your feedback and vote to this request on our Feature Request board. This allows us to share this feedback with the appropriate teams more easily.
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06-01-2021 03:35:20
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