Ring Home Plan

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Ring modes stopped working
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I have 12 Ring cameras (3 indoor cams, 9 stick up cams) and 1 battery doorbell. I had modes set up, and it was working fine without any issues. Yesterday (03/29/23) my Disarmed, Home, and Away modes stopped working. The app still allows you to set up each mode and configure each camera, but nothing changes when you select the mode.For example: I have everything configured to disable for the Disarmed Mode, but selecting Disarmed Mode on the app does not disable the motion detection on any of my devices, and I keep getting alerts.I called Ring technical support, and they were of very little help. After going through all the troubleshooting steps, I was told my only option was to manually disable each and every device. So now when I get home, I have to manually change the settings on multiple cameras individually to disable motion detection. Then when I leave the house, I have to turn them all back on individually. Needless to say, this is very inconvenient.I have tried resetting everything, even uninstalling/reinstalling the app, restarting my phone, etc. but the problem still persists.Can anyone help?

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30-03-2023 15:49:28

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