I have 12 Ring cameras (3 indoor cams, 9 stick up cams) and 1 battery doorbell. I had modes set up, and it was working fine without any issues.
Yesterday (03/29/23) my Disarmed, Home, and Away modes stopped working. The app still allows you to set up each mode and configure each camera, but nothing changes when you select the mode.
For example: I have everything configured to disable for the Disarmed Mode, but selecting Disarmed Mode on the app does not disable the motion detection on any of my devices, and I keep getting alerts.
I called Ring technical support, and they were of very little help. After going through all the troubleshooting steps, I was told my only option was to manually disable each and every device. So now when I get home, I have to manually change the settings on multiple cameras individually to disable motion detection. Then when I leave the house, I have to turn them all back on individually. Needless to say, this is very inconvenient.
I have tried resetting everything, even uninstalling/reinstalling the app, restarting my phone, etc. but the problem still persists.
I have the exact same issue with 17 devices. Eight of them purchased within the last four days. I spoke with support today and managed to get the issue escalated to the next level. No commitment to fix the issue. I was told that the last ring update (iPhone ring app) caused this change. I plan on returning the new devices if this issue is not fixed. The bigger issue is that Ring does not relate to the customer who must deal with this kind of a product change. I was told that this was intended to improve the Ring Alarm system. I do not own that system so I cannot comment on their decision in that product. They have with one bad decision turned their multi-camera client base into asking the question is this a serious security company. I was also told that I would receive an email response within 24 to 48 hours. Support has no ticketing system for tracking support issues.
I bought my Ring Cameras in early March. Then in late March I got this email saying that If I didn’t shell out more cash for a “ring protect plan” that I would not be able to access modes after March 29.
Hi neighbors. As of March 29th, 2023, neighbors who only have Ring Doorbells or Cameras will need a Ring Protect Plan in order to utilize the Modes feature. If you do not have a Ring Protect Plan, you will not be able to use Modes for Ring Doorbells and Cameras. Neighbors who already have an active subscription will not see any changes and do not need to take any action.
This change only applies for neighbors located in the United States and Canada. You can read a full list of the changes that were made to the Ring Protect Plan in this Community update. For any questions on your Ring Protect Plan or Ring account, please give our support team a call at one of the numbers available here.
